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Stellar Decals FAQ

What is a Decal?
What is a Sticker?
What is the best way to apply a decal?

What is the best temperature to apply decals?
What size decal should I get?
Do the decals have a background?
How long will the decals last?
What should I use for my application car or wall material?
How do I make the decal face the other direction?

How do I apply a decal from the inside of my car to face outside correctly?
Will my windshield wipers affect the decals?
I want a smaller decal than what is offered can you do that?
How do I remove the decals?
I want to add custom text to a decal ho w can I do that?
How was my decal shipped?
When will my decal arrive?
Do you ship internationally?
If my decal came bent is it ruined?
I want a custom decal how much more are custom decals?
What is the return policy on my decal(s) / sticker(s)?
What is the difference between a decal and a sticker?
Which material should I use for my application surface?
What type of file is required for a custom decal or sticker?
How do I know what size tube my order will be shipped in?
I want a custom decal. How much more are custom decals and stickers?
How do I order a custom decal or sticker?
What is a Vector image?
What can I not apply my decal or sticker to?
There are bubbles in my decal / sticker. What do I do?
The edges of my decal are coming up. What do I do?
A piece of my decal is missing, or I lost a piece. What do I do?
I ripped a word while applying my quote. Do I have to buy a new one?
What is the LENGTH when I order my decal or sticker?
I am having trouble checking out. What do I do?
I am ordering internationally. What do I do if my country is not listed?
What if I find a lower price from a competitor?
Where do I go to find a custom font?
What kind of fonts should I avoid?
My question was not answered. Who should I contact?
My viewing page keeps getting a script error. Why?
I would like to zoom in further. How do I do that?
How do I receive a discount on future orders?
I have a whole sale license. How do I set up an account?
I am having trouble installing my decal. What do I do?
I am looking to order decals for my sports team. Are there discounts on bulk orders?
I would like to set up a business account. Who do I contact?
When will my order be processed and shipped?


What is a Decal?(back to top)
At StellarDecals.com our decals are all vector images that are die cut into colored rolls of vinyl. The decals are usually one color and have no background color. The background is cut away leaving your object to take that place. Each decal consists of three layers: the top layer (Transfer Tape) the middle layer (Vinyl Media) and the bottom layer (Wax Paper Backing). The Transfer Tape top layer allows you to grab the Vinyl Media and apply it to your Wall, Car, Boat or wherever it might be. Once you squeegee it down into place, you can then remove the transfer tape leaving you with a perfect decal. Custom decals are available on request please email us direct StellarDecals@gmail.com

What is a sticker?(back to top)
StellarDecals.com stickers can be a sticker of an image you found online to a image you have saved on an old camera. Our Stickers are printed on vinyl media that can get wet and take the abuse paper stickers can't hold up to. We can produce stickers that are unlike most traditional stickers that are only available in Circles, Rectangles, and Squares. Stellar Wall Decals allows you to choose from over 20 different shapes on our online sticker designer or we can customize the cut to contour around your design! If you need any custom work done we are here to help! email us StellarDecals@gmail.com

What is the best way to apply a decal?(back to top)
The best way to apply a decal is using a squeegee. Take the decal and lay it on a flat surface and squeegee it so the top layer adheres again to the decal itself. Then pull the transfer tape back slowly at a 45 degree angle. Once the decal is off the wax paper it can be applied to almost any surface depending on the media chosen.

What is the best temperature to apply decals?(back to top)
Decals can last in any climate but they must be applied at about 70 degrees. The can be applied any time really but this is what is recommended.
I have textured walls will the wall decals still apply?

What size decal should I get?
(back to top)
This all depends on where you want the decal on a car you are limited to space so you might not want that big; the most common size is 10" but if you want larger the most common is 23". The best thing to do is whip out the old measuring tape and figure out how tall and wide. If things need to be precise we recommend leaving us a note during checkout with all the details.

Do the decals have a background?
(back to top)
All of the decals are die cut and one color. They are not outlined and they do not have a background the background becomes the color of the object you apply the decal to. The most common color is white because most windows have a little tint. Once applied the decal appears white and black when the black is really your window.

How long will the decals last?
(back to top)
The Wall material is meant for indoor use and will last for much longer since it's not exposed to the elements. If the Wall decals are used outdoors they won't last longer than 2 years. You can use the wall media inside your car and just order it reversed. This helps prolong its life and the decal is much easier removed

What should I use for my application car or wall material?
(back to top)
You should use a Squeegee they are a must have to push out the bubbles and have a smooth application

How do I make the decal face the other direction?
(back to top)
To make the decal face the other direction order it in reversed/mirror.

How do I apply a decal from the inside of my car to face outside correctly?
(back to top)
To apply a decal from the inside of your car window to face it outside correctly just order it in reversed/mirror

Will my windshield wipers affect the decals?
(back to top)
They will not, they will slide right over the decals

I want a smaller decal than what is offered can you do that?
(back to top)
Some decals we can do it some decals we can't. Most we can though just shoot us an email at StellarDecals@gmail.com with the exact item number and we will let you know.

How do I remove the decals?
(back to top)
The Wall Decals are removable so they come off just by peeling a corner. No blades required.

I want to add custom text to a decal ho w can I do that?
(back to top)
If you want custom text its free of charge just leave a note during checkout with the text you want and if you have a font in mind leave that two. We prefer solid fonts not things that are too crazy but just in case please leave three fonts you would like with the favorite one first.

How was my decal shipped?
(back to top)
All decals are shipped out by USPS either first class mail or priority mail. If you want a special order shipped overnight it will cost about 30.00 more to the order.

When will my decal arrive?
(back to top)
The decals are processed right away most of the time we have the decals shipped out next day and shipping takes 3 - 5 days. With holidays it could be little longer.

Do you ship internationally?
(back to top)
We do ship internationally to anywhere in the world. ANYWHERE!!!

If my decal came bent is it ruined?
(back to top)
First off the decal shouldn't come bent but if it does you are still in luck. The decal itself isn't what is bent it is the paper below the vinyl that is. The vinyl is very flexible so it will apply and you won't even notice anything. Just be sure you have a squeegee for application and just follow the instructions as always.

I want a custom decal how much more are custom decals?
(back to top)
Custom decals cost the same as normal decals just email us your image and we will let you know if we can do it then we will send you a custom invoice. StellarDecals@gmail.com

What is the return policy on my decal(s) / sticker(s)? (back to top)
Please refer to our contact

What is the difference between a decal and a sticker? (back to top)
A decal is cut from a single color of vinyl and all areas in the image that are the color of the surface it is shown on, will be cut out and will show the color of the surface that you apply it to. Stickers are printed on white vinyl with the design of your choice. The image on the sticker will turn out exactly like the image you sent to us if it is in vector format. JPEG files have size limitations due to pixilation.

Which material should I use for my application surface? (back to top)
If you are applying your decals to a window, mirror, car body, bicycle frame, coffee mug, glass or any other similar surface; we recommend using the "Car" material.(For painted concrete use our "Car" material and make sure to leave a note during checkout specifying your circumstances)

What type of file is required for a custom decal or sticker?
(back to top)
We require that your files be in vector format. These file types are: AI, EPS, and Vector PDF. High Resolution JPEGs may be accepted in some cases.

How do I know what size tube my order will be shipped in? (back to top)
Please see our Shipping Page

I want a custom decal. How much more are custom decals and stickers? (back to top)
It all depends on the amount of work that is required to create your custom decal or sticker.In some cases there may be no additional charge. On some custom orders there will be a design fee that is dictated by the amount of estimated design time required.

How do I order a custom decal or sticker? (back to top)
Please see our Custom Order Page

What is a Vector image? (back to top)
A vector image is an image that is saved in a specific format so that the layers of the image can be modified.

What can I not apply my decal or sticker to? (back to top)
Surfaces that we recommend not applying decals and stickers to are but not limited to: fibrous cloth, rough grain-unpolished wood or surfaces with a powdery or dusty film.

There are bubbles in my decal / sticker.What do I do? (back to top)
Bubbles are a result of not using the proper tools during installation, and can also be a result of your surface being too hot when you applied the decal. Removing bubbles from your decal or sticker is simple as long as the bubble is less than half an inch, and you have the proper tool.Just simply poke a tiny hole and gently work out the bubble using your finger.Be careful not to crease the vinyl as you're working out the bubble.

The edges of my decal are coming up.What do I do? (back to top)
This should only occur when applying wall decals to highly textured walls or surfaces. Generally you should need only use your fingers to work the decal into the crevices of the surface. If need be you can use a tiny bit of glue stick to keep that area down. If you are planning on making your decal or sticker

A piece of my decal is missing, or I lost a piece. What do I do? (back to top)
In most cases if you lost a piece that is not attached to the main part of your image, a replacement piece can be sent out to quickly and easily to fix the error. If a piece is missing from your decal upon reception of your order.We can either send out the piece that is missing, or we can replace the decal depending on the circumstance.

I ripped a word while applying my quote.Do I have to buy a new one? (back to top)
As long as the word you lost is not attached to the main part of your decal, the word or part of a word can be easily replaced at little or no cost to you.

What is the LENGTH when I order my decal or sticker? (back to top)
Length refers to the longest side of your decal. For example: If you order a rectangle, your length will be the longest side of the rectangle, and the short sides will be whatever size your decal scales out to be in order to retain the proper aspect ratio.A square image would be the same length on all sides, and circle lengths are the diameter.

I am having trouble checking out. What do I do? (back to top)
If you are having trouble using the online shopping cart you can call our toll free number 1-866-723-3726 and pay with a credit card over the phone, or you can send a request via email for an invoice to be sent.

I am ordering internationally.What do I do if my country is not listed? (back to top)
Please contact our sales team at StellarDecals@gmail.com, and we will be able to provide the proper shipping method and cost for you.

What if I find a lower price from a competitor? (back to top)
Please send us a link showing the competitors listed price, and we will be happy to match, or beat that price.

Where do I go to find a custom font? (back to top)
Please go to DaFont.com and choose from any of their free to download fonts.(Please keep in mind that some fonts may be too detailed to use with the size you requested)

What kind of fonts should I avoid? (back to top)
Avoid using fonts that have too many sharp points, severe pitting, or fuzzy edges.These can be too hard for our machines to cut, and tend to be too time consuming, and are not cost effective. Some fonts can be modified to work for your decal, but require an additional design fee.

My question was not answered. Who should I contact? (back to top)
Please contact our support team at: StellarDecals@gmail.com or call Toll Free: (888) 926.1088 9am.-5pm. Monday - Friday Pacific Time.

My viewing page keeps getting a script error. Why? (back to top)
Some of our categories have over a thousand images, and can have too much information for your bandwidth or computer to load.Try viewing one page at a time.

I would like to zoom in further. How do I do that? (back to top)
This can be easily achieved by holding Ctrl on your keyboard and either scrolling up or pressing the (+) key.To zoom out, continue to hold Ctrl, and scroll down or press the (-) key.To get back to the default viewing distance, hold Ctrl and press the number 0 key.

How do I receive a discount on future orders? (back to top)
After you place your first order with us you will receive a promotional code via email that will be applicable to your future orders.

I have a wholesale license. How do I set up an account? (back to top)
Please contact our sales department at: StellarDecals@gmail.com with your wholesale information and one of our representatives will contact you as soon as possible.

I am having trouble installing my decal. What do I do? (back to top)
Please refer to our Installation section for tips.If that does not resolve your issue, you can contact our support team via email at: StellarDecals@gmail.com or call our Toll Free Number: (866) 723-3726.

I am looking to order decals for my sports team. Are there discounts on bulk orders? (back to top)
We do offer discounts on orders over certain quantities depending on the size of the decal or sticker, the detail involved in the sticker, and the amount that you are planning on purchasing.

I would like to set up a business account. Who do I contact? (back to top)
To set up a business account please contact our Sales Department at: StellarDecals@gmail.com or call our Toll Free Number (866) 723-3726.

When will my order be processed and shipped? (back to top)
Orders are received 24 hours a day, but are only processed during our normal business hours. Orders received between Friday and Sunday evening will be processed on Monday. Please allow 1-2 days for production depending on the size of your order, and the detail involved.Orders will be shipped out as soon as production is complete.Everything is sent USPS First Class Mail 2-5 days by default. Other shipping methods are available, and include additional cost.




stellardecals@gmail.com
1.866.723.3726