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Stellar Decals Customer Service

 

Welcome To Stellardecals.com we want to help you with all your vinyl needs from sports teams to car logos to simple text. We also do Custom vinyl stickers for you car, truck, or boat so if you want anything done please let us know. Please just contact us by email at: stellardecals@gmail.com.

Any questions please call 1-888-926-1088. To be eligible for FREE SHIPPING all you have to do is spend $50.00 or more and you will be able to select free shipping as an option. You can be sure that you are getting a high quality and well made product, but also a great price compared to our competitors. BTW, If you happen to find a better price just send us the link and we will beat it.

Our Vinyl has an outdoor life of 5+ years and is ideal for your Car, Truck, Motorcycle or Boat. We have a variety of colors to choose from, and we are always getting in new colors. We are here to make you happy and make your vehicle look great!

We also do team specials to help with fund raising or if you want your team name or any text above or below any sports images just let us know in your PayPal payment and we will do it for NO EXTRA CHARGE... If you could specify a font... that would be great otherwise we will use our professional opinion.

 

Shipping Fees:

UNITED STATES
0 to $6.99
$2.00
$7.00 to $11.99
$3.00
$12.00 & up
$5.00
$50.00 or more
FREE

Canada
0 to $6.99
$4.00
$7.00 to $11.99
$6.00
$12.00 & up
$8.00

Australia
0 to $9.99
$5.00
$10.00 up
$11..00

All Other International
0 to $9.99
$5.00
$10.00 up
$10.00

SHIPPING DECALS LARGER THAN 30" INTERNATIONAL COULD HAVE A HIGHER SHIPPING RATE THAN WHAT IS CALCULATED. IF THIS OCCURS WE WILL EMAIL YOU WITH AN UPDATED INVOICE SHIPPING FOR DECALS LARGER THAN 23" THAT CANNOT FIT IN A 30" Tube WILL HAVE A SHIPPING RATE OF $29.99 to Canada and $39.99 to all out countries USPS INTERNATIONAL PRIORITY MAIL Additional customs fees may apply on international orders.

Our contact information

Don't be afraid to ask us questions…We are usually good at getting back to you within 24-48 hrs.

Email: stellardecals@gmail.com

Mailing Address:

Stellar Decals
P.O. Box 2697
Mission Viejo, Ca 92690
stellardecals@gmail.com

Shipping Information:

Our accepted payments include All Major Credit Cards and PayPal. We do accept Postal Money Orders on orders larger than $25.00 and we must be notified by email that you would like to use a money order as your payment request prior to sending the Postal Money Order out.

Once you pay through PayPal - please note the color of the stickers and any other required information needed. We print up all invoices with the requested color information to assure that you receive exactly what you want. Please allow 7 – 10 days to receive your stickers unless it is a large order which could take up to 14 days. We ship to the address that is setup through your PayPal so if you want it shipped to a different address please let us know in the invoice or else we will ship it out to the address specified by PayPal.

Stellar Decals cannot be responsible for any delays in shipping due to the shipping company's error(s).

This includes local delivery errors as well as international custom issues.

All Stellar Decal orders are shipped according to the information supplied by the customer. If a package is not delivered due to an error made by the customer in submitting improper shipping information, Stellar Decals will reship the package with the correct address at the customer's expense. If a package has been delivered to an incorrect shipping address supplied by the customer Stellar Decals will not be responsible for providing a replacement.

Sizes:

If you want a specific size please let us know either the Length OR the width. ONLY ONE in your PayPal invoice as well. Please check each items description for the shipping price.

Refund, Returns and Cancellation Policies:

All Stellar Decal products are made to order. When your order is placed, it is put directly onto our production queue. Due to this process and the wide range of sizes and colors that we offer, we cannot accept returns or refunds on any of our products. This included vinyl by the foot.

If there is an error that occurred during manufacturing, Stellar Decal will send out a replacement for the defective item(s) free of charge (Photo proof is required). Without photo proof, Stellar Decal will require you to send the package back at your expense. If we determine that the error was caused on our end, we will reimburse you for the authorized shipping expense. Any cost of shipping over the authorized amount will not be reimbursed.

You must contact Stellar Decal for a Return Merchandise Authorization number. Returns without a Return Merchandise Authorization number will not be accepted. You must notify us within 3 business days of order acceptance of any defects discovered in the ordered product. In order to receive replacement, we may request that you return the entire received product within 10 days (at your own expense) from the time when the ordered product delivery was taken. We reserve the right to not accept goods for return that have been altered in any way or have been used.

If an order is to be reprinted due to an error on your part (i.e., approving proofs with spelling errors, etc), you will be charged for the reprint. A reduced or discounted price for the reprint may be offered. Review your digital proof carefully as we are not liable for errors in a final product due to misspelling, bleeds, grammar, punctuation, image orientation and size dimensions. We accept no responsibility for files that are low quality, low-resolution or not print-ready. We are not responsible for images printed as blurry, distorted or pixilated due to your supplied artwork. We are not liable for delays resulting from the proof approval process. We will not make any changes to your artwork after approval. No refunds are provided for any reason after a proof has been approved and the order sent to print / cut.

If you feel that you have received a defective product, please don't hesitate to contact us. We will be happy to resolve any issue that you have to the best of our abilities.

If you have any questions or concerns, please contact us:

Toll Free: 866-723-3726
9am - 5pm Pacific Time
Monday - Friday (Closed for Major Holidays)
Or email us any time at:Stellardecals@gmail.com

Please ship returns to:

Stellar Decals
c/o returns
P.O. Box 2697
Mission Viejo, Ca 92690

If you have any problems, call or email us and one of our team members will gladly assist you.



stellardecals@gmail.com
1.866.723.3726